Refund Policy

Last updated: 21 September 2026

1. Custom-Made Products

Every set of EZYMAT mats is cut to order for the specific vehicle you select, so it cannot be resold to another customer. For that reason we do not offer change-of-mind refunds on custom orders, except where Malaysian consumer law requires it.

This does not affect your rights if something is wrong with the product — see the next section.

2. Defective, Wrong or Damaged Items

Tell us within 7 days of delivery if your order arrives with a manufacturing defect, is not what you configured because of an error on our side, or was damaged in transit. Send your order number and photographs showing the problem.

We will assess the case and repair, remake or refund the order. Where the fault is ours, we cover return shipping.

3. Warranty

Every set carries a 3-year warranty on the material and stitching, counted from the date of delivery. It covers the Eco-Leather base cracking or peeling, stitching coming apart, and the mat losing its shape under normal use. We repair or replace the affected piece, and where the fault is ours we cover the shipping.

The warranty does not cover normal wear from use, cuts, tears or burns, damage from petrol, thinner or other solvents, improper cleaning, alteration or misuse, or cosmetic marks that do not affect how the mat works. To claim, contact us as in section 6 with your order number and photographs.

4. Refund Method & Timeline

Approved refunds go back to the original payment method, or by bank transfer where the original method cannot be used. We process them within 14 business days of approval; how long the money then takes to appear depends on your bank or card issuer.

5. Non-Refundable Situations

We are not able to refund an order where:

• the vehicle make, model, year or body shape supplied at checkout was incorrect, and the mats were cut to those details;
• the mats show normal wear from use;
• the damage happened after delivery through misuse, alteration or improper cleaning;
• the claim is raised after the 7-day window in section 2, other than under the warranty in section 3 or for a genuine manufacturing defect covered by Malaysian consumer law.

6. How to Request a Refund or Warranty Claim

Email [email protected] or message our team on WhatsApp with your order number, a description of the problem and supporting photographs. We will confirm the outcome in writing.